Built for merchant services

Your merchant operations.

.

Bring merchant onboarding, applications, documents, and portfolio operations together. Riskdefy helps your team move from intake to prepared applications and stay organized beyond approval.

01

MERCHANT INTAKE

Start every merchant application with the right information.

Bring applicant details, business information, and application records together. Give your team a clear starting point for each merchant and each processor placement.

SET UP THE APPLICATION

01

Find or create the applicant. Keep contact details connected to the person providing the paperwork.

02

Confirm the business context. Identify the corporate entity and appropriate DBA for the application.

03

Create a separate application for each placement. Keep each processor’s requirements, documents, and progress distinct.

Templates

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Templates

Templates

02

DOCUMENT COLLECTION

Give merchants a clear checklist, not another email thread.

Choose the paperwork needed for the application and give applicants one place to provide it. Keep requests and uploads organized so your team can see what is still missing.

COLLECT THE RIGHT PAPERWORK

01

Choose a reusable checklist. Select a document package or individual requests for statements, identification, and business records.

02

Let applicants upload against each request. Keep submitted files attached to the documents you asked for.

03

Track outstanding items. See what has arrived and what still needs to be provided before moving forward.

Templates

Templates

Templates

Templates

03

REVIEW & APPLICATION PREPARATION

Turn collected paperwork into a prepared application.

Review the merchant’s submissions, resolve corrections, and prepare supported processor forms using saved application and business information.

PREPARE THE FILE FOR UNDERWRITING

01

Review uploads and request corrections. Explain why a file needs replacing while preserving its review history.

02

Confirm processor, DBA, and pricing details. Keep the application’s saved assignment and configured rate plan aligned with the intended placement.

03

Populate supported application PDFs. Generate mapped forms, then check the output before submitting through the processor’s channel.

Templates

Templates

Templates

Templates

04

PLACEMENT & MERCHANT OPERATIONS

Keep every placement and MID in view.

Track application progress across processors, record outcomes, and organize the merchant accounts that follow. Keep the business, application, and MID records distinguishable as your portfolio grows.

MANAGE THE NEXT STEPS

01

Track each placement separately. Update application progress as your team submits packages and receives processor responses.

02

Coordinate follow-up. Use configured milestones and supported email or SMS actions to keep work moving.

03

Record each approved processing account. Maintain a distinct merchant record for each MID with the appropriate business, processor, and group context.

Templates

Templates

Templates

Templates

Homepage v3

Review round 2

1

2

JK

Tighten the hero spacing

Approved by MR

Merchant DBA

Bank 01

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

Applicant Created

Docs Completed

App Submitted

Underwriting Updates

New hire onboarding

Automated

1

Create accounts

IT · done automatically

2

Send welcome pack

People team

3

Schedule first-week check-in

Hiring manager

4

30-day review

Hiring manager

01

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Choosing a plan

For a team, start with the Team plan

It adds shared workspaces, workload planning, and roles. Try it with your own projects. You can change plans at any time.

Talk to sales

Try

Forma

with

your

own

projects

Start on the free plan, import a board, and see how much of your week it takes care of.

Start for free

Try the demo

Free plan available. No credit card needed.

Getting started

2 of 4

Connect your calendar

Done

Import an existing board

Done

Add your first automation

Next

Invite your team

Later